Updated on January 29th, 2024

Privacy Policy

Basic details about data protection

Data Controller

SOLUCIONES TECNOLOGICAS EDUCATIVAS, S.L. - HOLA KOALA

Purpose of personal data processing

To engage with the students and their legal guardians, conduct online instruction using audiovisual tools, and provide promotional and informational messages about the services provided.

Lawfulness of processing

Agreement amongst the parties involved. The consent of the minor's parent or legal guardian is required in cases involving kids who are 13 years old or younger. Legitimate interests that the controller or a third party are pursuing.

Recipients / ‘Recipient’

Organizations responsible for the handling of data (such as service providers): Communications-sending services, courier services, advertising agencies, audience-building services, and other comparable services.

Rights

Access, correction, and deletion of data, as well as other rights described in the supporting documents.

Additional information

On our website, you can access more in-depth information regarding data protection:

Cookie policy: https: + info (https://www.holakoala.com/en/cookies-policy)

Additional Information

The goal of Hola Koala is to facilitate the teaching and learning process in a pleasant and engaging way by bringing together native Spanish-speaking Spanish Teachers and children who wish to learn Spanish. In this privacy statement, we let you know that we utilize the data that you, our valued clients and students, give us to link you with Teachers and to enhance our services.

Scope. The privacy of its clients, including You, Your Child, and everyone else who uses its service is extremely important to Hola Koala. This policy outlines the ways in which We gather, use, and disseminate data from our clients, students, and teachers. In addition to this Privacy Policy, our Terms of Service, which are available on our website, also apply to your use of our Services.

This Privacy Policy applies to the handling of personal data that SOLUCIONES TECNOLOGICAS EDUCATIVAS, S.L. -hereafter the "DATA CONTROLLER"- performs as a result of the hiring of the services offered (hereafter the "Services"), or collected in any one of the sections of the website www.holakoala.com, in accordance with applicable data protection laws (LOPD) and the Regulation (EU) 2016/679, ("General Data Protection Regulation “GDPR”).

Who is in charge of the processing of personal data (the data controller)?

Personal information that can be obtained directly from the party in question will be handled confidentially and incorporated in the relevant ownership processing activity of

Corporate name: SOLUCIONES TECNOLOGICAS EDUCATIVAS, S.L., (hereafter, “Officer”)
NIF: B87657227
Registered office: C/ Francisco Gasco Santillán, 2B, C.P. 28906 Getafe (Madrid, España)
Email: info@holakoala.com

Registered in the Trade Register of Madrid, Volumn: 35207 Folio: 36 Page: M-633100 Inscription 1

Information We Collect

(A). Information that you give us

Information on registration. You provide us your name, email address, and phone number when you enroll with Hola Koala.

Payment Process. Your credit card information will be given to a third party that manages payments on Our behalf when you add a credit card or other payment option to your Hola Koala account.

Communications. If you get in touch with us directly, we might learn more about you. For instance, when you get in touch with our Customer Care Team, we'll get your name, email address, phone number, any messages you send us, any attachments you send us, and any other details you choose to give.

Teacher Information. If you choose to join our teaching team, we will also need your date of birth, physical address, and ID number in addition to the standard registration information. We divulge this data to our associates so they can conduct background checks, etc.

Payment Information. We maintain records of our teachers' bank routing numbers, tax information, and any other payment information they have given us in order to ensure that they are paid.

(B). Data we gather from your use of our platform.

Device Information. In addition to IP addresses, web browser types, mobile operating system versions, phone carriers, phone manufacturers, application installations, device identifiers, mobile advertising identifiers, and push notification tokens, Hola Koala also collects information from the devices of our service users. In order to assess user trends, we gather mobile sensor data from Teachers' smartphones (such as speed, direction, height, acceleration, or deceleration).

Usage Information. We automatically collect information about your interactions with it, such as the pages or other material you view, your activities within any Hola Koala apps, and the dates and times of your visits, to help us understand how you use our platform and to help us improve it.

User Feedback. At Hola Koala, we want to make sure that our clients are satisfied with the services we provide. At the conclusion of each class, students can rate and comment on their instructors.

Information from Cookies and Similar Technologies. To better understand how you use our platform and engage with our adverts, discover what content is most popular, and store your preferences, we gather information through "cookies", tracking pixels, and other similar technologies. You might be left out of certain of our platform features if you delete or decide not to accept cookies from Us.

(C). Information we collect from third parties

Third Party Services. We might obtain the same kind of information we gather about you directly from third parties' services (such as Google) if you decide to register with Hola Koala or otherwise link your Hola Koala account with such services.

Third Party Partners. We may obtain additional information about you from third party partners and combine it with the information we already have about you, such as demographic data, payment information, or fraud detection information.

Background Information on Teachers. For the purpose of conducting criminal background checks on Teachers, Hola Koala may collaborate with third parties, from whom we obtain publicly accessible data.

What do you use your personal information for? –the purpose of personal data processing

To oversee the proper access to and use of the services by the teachers and students.
To interact with students and teachers in response to their requests, criticisms, and inquiries on the Services through the contact forms on our website.
To contact or text students or send emails to give class notifications. If a student is absent or experiencing technical issues, emails, texts, or phone calls may be sent to you.
The control of the financial transactions resulting from the hiring or delivery of the Services.
In order to control teacher recruiting and access from an academic standpoint.
For the purpose of providing, updating, maintaining, and safeguarding the Services, website, and activities.
To communicate by emails, messages, and other means regarding the Services, their technical problems, and any changes to them. These messages won't be able to be renounced because they'll be seen as being a part of the Services.
Sales communications: We may use your information to get in touch with you, either electronically or otherwise, to conduct surveys, get your feedback on the services we provide, and occasionally, to let you know about changes, significant service advancements, offers or promotions, or to send you our newsletter. In such event, the User will have specifically permitted and separated these sales offers. Using the mechanisms set up particularly for this purpose, or by sending an email to info@holakoala.com, this authorization to receive these sales offers may be canceled at any time.
Except as required by law or a court order, we will not use your personal information for purposes other than those listed above.

The concerned party will be required to voluntarily disclose to us the information required in order for us to serve and deliver the Services in response to requests for information sent to us, such as potential hiring of the Officers Services. In the forms and sections related to each service, the requirement or requirement to give this information will be indicated with a star.

Even if this revocation would make it impossible to fulfill their request and deliver the Service, the concerned party is still allowed to refuse to provide this data or to later revoke the consent it had previously granted to handle their data.

How long will we keep your personal information on file? In addition to the time frame specified in the applicable regulation, the personal information provided will be retained for as long as is necessary to satisfy the purposes for which it was obtained and to identify any potential liabilities that may arise from those purposes.

Personal information provided by students for the purpose of hiring and managing the Services, as well as information made available by teachers for students to join the platform and manage their classes, will be kept as long as the parties involved in the provision of the Services have a relationship with the Officer. Thereafter, the information will be blocked for a period of six years for all purposes relating to the Officer's liability in civil and commercial matters.
As long as the person who provided the information does not request its deletion or renounce their consent that was first granted, the data that was made available for newsletter subscriptions or sales communications will be kept.
The Officer will block their data while their legal requirements are in effect, but none of this affects their ability to exercise their right to be removed.

What is the basis for processing your data legally? legality of the processing

Only if authorization was granted by the child's parent or legal guardian will the processing of data belonging to kids under the age of 13 be permitted. Using the available technology, the person in charge of processing will make a reasonable attempt to confirm in these situations that the child's legal guardian gave consent or allowed the action.

Under these pretenses, the consent given by the interested party (or the legal guardian of the child) for the previously specified objectives serves as the legal basis for the processing of the data. This permission will ask for the following, which must be granted by an unambiguous affirmative action:

Before processing your data, please.
When registering to become a user or
At the time the Services are activated.

In a similar way, we may process your data in order to further the controller's legitimate interests in promoting and maintaining customer loyalty as well as to better serve users' expectations or interests, enhance services and products, ensure security, stop fraud, handle requests, consultations, or claims, provide comparable goods or services to clients, let clients know about promotions, etc.

You can, of course, object to the use of your data for sales research at any time, without it impairing the Officer's ability to provide the Services.

Will your information be shared with other Recipients? – ‘Recipients’ transfers.

In general, unless required by law or unless you have specifically given us permission while using our Services, we do not divulge your personal information to third parties.

Rights of the concerned parties or “data subject” – How can you exercise your rights?

Anyone has the right to find out whether or whether we are processing their personal information. In this manner, we are also guaranteed of the veracity and accuracy of the information.

The right of access: enables the interested party to learn more about the handling of their personal data.
The right to rectification provides for the repair of mistakes, the alteration of inaccurate or incomplete data, and the assurance of the accuracy of the information being processed in question.
The ability to request the deletion of the requested information (the "right to be forgotten") is known as the "right to erase."
Right to request a restriction on processing: Under certain conditions, individuals concerned have the right to request a restriction on processing, in which case their data will only be kept to pursue or defend legal claims.
Right to data portability: Interested parties may request to receive information about themselves that has been provided to us, or if technically feasible, that we send it to a different officer of data treatment of their choosing, in a machine-readable format.
Right to object: The concerned party's ability to stop or refuse the processing of personal data.
Right to freedom from being subject to choices made primarily through automated means, including profiling: the right to not be subject to a choice that is made through automated data processing and results in impacts or significantly affects them.
Likewise, the permission granted by the party in question may be revoked at any time without impairing the legality of the processing that was conducted using that authorization.

If you would like to exercise any of the rights above, please send us an email at info@holakoala.com with all of your contact information and a photo ID or other identity proof.

You will be informed by the Officer of your right to file a complaint with the Spanish Agency for Data Protection (www.agpd.es).

Our Privacy Policy Has Changed. This privacy policy may undergo changes from time to time. We will notify you via the Hola Koala website, email, or other communication if we make any significant changes. To be informed about our privacy practices, we recommend you to review this privacy statement on a regular basis. You accept this Privacy Statement and any amendments to it as long as you use the Hola Koala Platform.